Tembo Health is a telemedicine platform that pushes technological innovation and leverages operational excellence to improve health outcomes for seniors. We partner with senior communities to provide their patients with medical services to manage chronic conditions, extend life expectancy and even avoid the emergency room.
We're venture backed, with funding from big tech investors like Bloomberg Beta, B Capital, Resolute, AARP and led by a cadre of entrepreneurs who have built and scaled unicorn tech companies (e.g., Flatiron, Oscar, Imagen). Our team includes startup veterans, physicians, and more. We're here to make a big, meaningful impact on healthcare and have fun while we're at it. We're looking for smart, mission-driven, goal-oriented team members who are creative problem solvers and big dreamers. If that sounds like you, let's talk!
At Tembo, we're on a big mission: improve health outcomes for seniors. To make this mission a reality, we value several things in how we work:
In line with our values, we look for people who are
Our team features a wide breadth of experience in various industries and functions. This means we're bringing different ideas to the table that yield lively discussions and creative solutions that couldn't happen with industry experts alone.
We are seeking an operations associate to support the delivery, management, and assessment of healthcare services to millions of seniors across America. The role will report to our Director of Clinical Operations. As a member of our operations teams, you will work with senior communities and residents in their coordination of care and appointments, resolving questions and issues, and building positive relationships through their experience. Internally, you will also work with different teams and clinicians to build effective products and services in support of those residents. This may involve creating processes, updating workflows, providing input into design, and reviewing charts.
We expect this role to potentially have up to 20% of travel for user research and stakeholder engagement at our customer communities.
With in the first week, you'll manage day-to-day operations with activities like:
Handling appointment scheduling and changes
Downloading and updating reports
Within the first month, you'll own key operational processes that ensure a great customer and clinical experience like:
Directly interacting with customers and patients with their questions and issues
Be the go-to person in regards to knowledge management
Execute independently on operational responsibilities
Within three months, you'll use your problem-solving skills make sure our operations runs and scales effectively through activities like:
Creating and updating dashboards
Supporting our internal teams in development efforts
Identifying inefficiencies in processes and implementing improvements
You’ll be a fit for this role if you:
Thrive in a collaborative environment and able to work just as well as an individual or as part of a team
Build rapport, trust, and long-term relationships well with stakeholders (e.g., patients, clinicians, administrators) of varying levels of responsibility
Show attention to detail, excellent organizational skills, and superior time management
Create easy to understand and error-free written and verbal communication
Have a bachelor’s degree, or commensurate military/work experience
Have experience in a healthcare setting or company, especially with a senior population
Helped grow and scale products and teams