ABOUT THE COMPANY
Tembo Health is a virtual medical practice that helps patients in nursing homes receive care in hard to access specialties like psychiatry and cardiology. Our mission is to improve healthcare outcomes. The status quo is unacceptable, as our seniors have difficulty receiving specialty care leading to worse healthcare outcomes including re-hospitalizations. By partnering with nursing homes, Tembo Health drives quality improvement with our network of world-class clinicians. Our technology allows our clinicians to provide both complex and quality care with a seamless user experience integrating medical data from various sources.
Our leadership team has deep expertise in clinical medicine, clinical transformation, operations, and technology with experience at top institutions including BCG, GE, Harvard Hospitals, Mount Sinai, Northwell Health, and Oscar. We’re backed by prominent investors including Bloomberg Beta, B Capital Group, and Resolute Ventures. We've proven product market fit over the past two years, have customer traction in NY, TX, and MI, and are scaling upon our success.
In other words, it’s a great time to get in on the ground floor!
ABOUT THE ROLE
We’re looking for a Customer Success Manager to assist us with our growing clinical team.
Sample Work Plan
With in the first week, you'll own and manage day-to-day clinical operations with activities like
Within the first month, you'll have used your experience and service-first approach to manage key stakeholders
Within first three months, you'll use your problem solving skills make sure our operations can serve our quickly scaling company through activities like
Within 6 months, you'll use you innovation to develop best in class procedures across the company
You’ll be successful in this role if
The following experiences are suggested but not required: